Website Update Support

We offer website maintenance and management programs that are professional, inexpensive and take care of all your web support needs. We work with you to ensure that your website provide a real and measurable return on investment. Whether your business is a multi-national, or a small to medium size enterprise, we can tailor a website maintenance package to suit your requirements, and your budget.To ensure that your website is doing a good job you must:
• Ensure the content is current
• Test and fix any functionality issues
• regularly measure and analyze the statistics, and use the information to improve and maximize performance.

Even if we did not design and build your website, we can manage, improve and maintain your website or websites efficiently and cost effectively.
Talk to us about your needs, we will provide the best solution.
Detailed below are our standard website maintenance support packages.
We can provide you with a tailor-made package developed to match your specific needs.

Support Packages

Standard website maintenance packages are

Rs.12000 per month (Gold), Rs.8000 per month (Silver) and Rs. 6000 per month (Bronze) – package details are below.  All our maintenance contracts are covered by the Active Web Support Promise.    Ready to order ? contact us 

Bronze Support Package –Rs.6000 per month

If you are a start-up or small business, the Bronze support package is an ideal way for you to keep on top of your website without running up spiraling agency costs, or spending valuable time yourself.

What you get:

• Response to all inquiries within 24 hour (9 am-5 pm Mon-Fri)
• 20 hours support time each month (includes making changes to your website, new articles update , new videos and projects update and email/hosting support) plus
• Monthly site link check
• Monthly site traffic stats and analysis (level of detail may depend on information available from your hosting company)     Ready to order ? contact us 

Silver Support Package – Rs.8000 per month

If you need regular updates to your website text or images, and you wish to ensure that your website is working flawlessly, a Silver support package is recommended.

What you get:

• Response to all inquiries within 12 hour (9 am-8 pm Mon-Fri)
• 30 hours support time each month (includes articles, pages, videos, pictures update and making changes to your website, hosting , email support and telephone support) plus
• Bimonthly site health check – we check for any broken links plus test your contact forms, shopping carts and other interactive elements
• Biweekly site traffic stats and analysis (level of detail may depend on information available from hosting company) Ready to order ? contact us 

Gold Support Package –Rs. 12000 per month

Are website issues and problems critical to your business? If so, our Gold support package is ideal for you.

What you get:

• Response to all inquiries within 1 hour (8 am-11 pm Mon-Sat)
• 40 hours support time each month (includes articles, images, video audio updates, making changes to your website and telephone support) plus
• Weekly site health check – we check for any broken links plus test your contact forms, shopping carts and other interactive elements
• 24/7 site monitoring – your website will be constantly monitored to ensure that it is live. The minute it goes offline we can contact your host (during opening hours) or contact you (email or SMS)
• Daily site accessibility check – we will run automated tests to ensure that your website is healthy.
• Weekly site traffic stats and analysis (level of detail may depend on information available from hosting company)
• Weekly backup of your site.    Ready to order ? contact us 

 

Call  (416) 548-4289 ,(954)382-4013 ,(9221)341-50416 we will take details of your requirement and let you know how we can help or email  to support info@activebiz.ca – one of our team will get back to you very quickly

The Active Web Support Promise is simple:
During our opening hours (Mon – Saturday 9:00 am to 10:00 pm) we will respond to all inquiries within 1 hour.
Once we have investigated your request, we will:

• Tell you exactly how we can help
• Give you a deadline for the work to be completed
• Advise you of the full cost , if there is any cost involved.
• The price we quote is the price you pay, and if we do not deliver on time you pay nothing.

 

Pay As You Go Service

The service is very straightforward – you buy support ‘credits’ in one hour chunks.

Each time you make a support request we will let you know how many minutes it will take, and upon completion of each task, we will update your remaining credit total.
The cost for support credit is Rs.1500 per hour and credits last for 12 months from the date of purchase. Your support credit can be used for any update or services related to your website. Existing clients use their credit for services such as:
• Updating text
• Adding new images
• Adding forms or new functionality
• Making their website more search engine friendly
• Telephone support and consultancy

 

All our services covered by the Active Web Support Promise – the price we quote are the price you pay, and if we do not deliver on time you pay nothing.

Once we have investigated your request, we will:

• Tell you exactly how we can help
• Give you a deadline for the work to be completed
• Advise you of the full cost
• If we fail to complete the job to your satisfaction, on time – you will not be charged a penny!

The price we quote is the price you pay, and if we do not deliver on time you pay nothing.  If you have any question , feel free to contact us